Terms and conditions

1. General Terms and Conditions
LThe following general terms and conditions set out and regulate the legal relationship between the customer and the Plose Ski and Snowboard School. The Plose Ski and Snowboard School (hereinafter referred to as "Ski School") is a recognised Italian ski school registered with the South Tyrolean Ski Instructors' Association. Booking and/or enrolment for one or more lessons or group courses in skiing (in all its techniques) or snowboarding constitutes a contract. If a person books lessons and/or courses in the name of a third party, this person is liable for all obligations. Anything hereinafter referred to as a "ski lesson" or "(group) ski course" also applies to snowboarding. The terms "lesson" and "course" are used interchangeably.

1.1 Object of the contract
The Ski School sells ski lessons. The services and prices are specified on our website or in our brochures. The Ski School is not liable for information provided by third parties. All changes to the offer are communicated prior to the conclusion of the contract. The Ski School reserves the right to make changes to the programme and price for organisational reasons and/or due to pandemics and force majeure. The price communicated in the office before the actual booking of the course is valid, as website and brochures are not always up to date.

1.2 Booking lessons
Ski lessons are booked through the Ski School office. Each customer has the right to be assigned the appropriate instructor. The choice of instructor, unless explicitly agreed upon with the customer, is the responsibility of the Ski School under the customer's instructions (e.g. ability) and subject to availability. All teachers are qualified to fulfil the contractual obligation.

1.3 Payment and prices
Lessons are paid for in full at the time of booking. Lessons booked by e-mail must be paid for before the start of the lesson. Failure to pay for lessons invalidates the booking. It is at the sole discretion of the Ski School to request a deposit or full payment for lessons booked by e-mail. Prices are quoted in Euros and no other currencies are accepted. Payments can be made in cash, electronic money (debit card or credit card). The use of bank transfer is accepted if the crediting to the Ski School's bank account takes place within 72 working hours prior to the start of the booked lessons. Other payment methods (e.g. Paypal, etc.) are not accepted. All prices for group courses are per person. All prices for individual lessons are per hour. Prices are understood to be free of any fees or taxes. If the customer requires an invoice, this must be requested at the time of booking and prior to payment.

1.4 Withdrawal and refunds
You may withdraw from lessons and ski courses up to 72 working hours prior to the lesson. Failure to cancel or late cancellation will result in the payment of the booked lessons. Ski School activities take place in all weather conditions. In the event of injury or illness of the student, booked ski lessons may be cancelled and refunded from the day after the date of presentation of the medical certificate. The medical certificate must be issued by the local doctor or the local emergency room. Post-certificates will not be accepted. Delays or absences from lessons, for whatever reason, do not give entitlement to a refund. In the remote event that weather conditions do not permit the opening of the facilities, lessons that could not be taken will be refunded. This condition does not apply to lessons for beginners in the driving range, if the opening and operation of the driving range facilities is possible. Cancellations sent via text message/social media or left on the answering machine are not accepted. We recommend that you take out travel cancellation insurance or ski insurance, so that you can be reimbursed by your travel insurance company if your booking is cancelled for important reasons.

1.5 Group courses
The minimum number of participants for any of our courses is 5 persons per level. If fewer than 5 people are enrolled, the Ski School reserves the right to combine different groups/levels of courses and/or to reduce the number of lessons. This depends on the individual situation and will be communicated on site. The customer must inform us at the time of booking of any allergies or intolerances of pupils enrolled in group courses involving lunch. This also applies to diets (e.g. vegetarian) and/or religious observances (e.g. ban on eating pork).

1.6 Kids park
The kids park (Randötsch/magic carpet area) and all items within it are the exclusive property of the Ski School. The use of the kids park for those who are not taking a lesson on it is only permitted with the express consent of the Ski School Director.

1.7 Legislation and place of jurisdiction
The contract of sale between the customer and Scuola Sci is concluded in Italy and governed by Italian law. For the settlement of civil and criminal disputes arising therefrom, the exclusive place of jurisdiction shall be the Court of Bolzano (Italy).

1.8 Other provisions
The lesson time is 55 minutes.
The Ski School accepts no liability for injuries, damage or accidents that may occur before, during and after the lesson hours. If piste rescue is necessary, this is the responsibility of the customer. The price does not include any equipment (skis, boots, helmet, suit), no ski pass and no insurance. These must be hired and/or purchased by the customer. All provisions of DL 40/2021 must be complied with by the customer. Examples include but are not limited to: RCT, compulsory helmet, sobriety status, etc. The use of helmets is recommended for everyone, regardless of the legal obligation. Ski schools do not fall into the category of 'amateur sports associations' indicated in Article 90, paragraphs 17 et seq. of Law 289/2002. The ski instructor may refuse to give the lesson if the pupil appears in an obvious state of intoxication or under the influence of drugs. The lesson will not be refunded. The client must notify the ski instructor at the time of booking and at the time of meeting with the instructor of any illnesses and/or diseases that could affect the lesson. Accompanying persons of underage pupils are requested to arrive punctually at the end of the lesson at the pre-arranged place with the teacher. Children may not be left alone at the meeting point until their parents arrive.

2. Provision for data processing - GDPR
The customer agrees to the processing of the indicated personal data, which includes but is not limited to: name, surname, address, e-mail, telephone number, date of birth, allergies or intolerances, etc. All data are necessary and required exclusively for the purpose of the execution of the resulting contractual relationship. The data will only be used for information purposes in connection with the lessons and/or courses booked. They will not be used for marketing purposes, nor will they be passed on to third parties. For the deletion of personal data from the Ski School systems, the customer must write a registered letter to: Plose Ski and Snowboard School, Via della Funivia 31B, 39042 Bressanone.

3. Payment
Credit card payments in favor of the ski school are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.Please send an e-mail to support@payyo.ch for all inquiries regarding your credit card payments and chargebacks.

In case of a discrepancy between the German and Italian texts, the Italian version is considered predominant.